Refund policy

We have a no-worries approach to returns.  If you're not happy with your purchase you can return it to us within 30 days for a refund of the purchase price.

There is no refund on shipping costs and a small handling fee* will apply.   Please email us if you wish to request a return. You are responsible for the shipping cost of returning the item to us.

To be eligible for a return, your item must be in the same condition that you received it,  unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@intoarchery.com.au. Please note that returns will need to be sent to the address provided. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@intoarchery.com.au.

* A handling fee of 3% (6% if your original transaction was through Afterpay)  is required to cover the merchant transaction fees which are not refunded to us. 

Damages and issues
We carefully check our products before dispatch to ensure they are not damaged.  Sometimes there can be a fault inside the packaging or damage may occur during shipping. 

Please inspect your order upon receipt and contact us immediately (within 48 hours of arrival of your parcel) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items like custom made products, special orders or items that have otherwise been peronalised cannot be returned .  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@intoarchery.com.au.